U.S. Citizen Services

Welcome to U.S. Consulate Karachi

Welcome to the website for U.S. Consulate Karachi’s American Citizen Services (ACS) section. We provide information and assistance to U.S. Citizens in the provinces of Sindh and Baluchistan.

In addition to routine passport and notary services, the ACS unit visits Americans in jail, assists families and friends following the death of a U.S. citizen loved one, offers help to U.S. children and families involved in abductions, checks on the welfare and whereabouts of U.S. citizens, and assists in repatriating Americans in need. Additionally, we can help you register to vote in U.S. elections, and can provide you with information on safety and security in Pakistan.

Appointments: We require an appointment for all routine services. Please click here to make an appointment. We process appointment-based services on Tuesday, Wednesday, and Thursday from 1:00 PM – 2:30 PM.

Visa Related Inquires: ACS is unable to answer any visa related inquiries! Please click here to find out how to contact the Immigrant Visa section in Islamabad.For questions regarding Non-Immigrant Visas, please click here.

All Security messages for U.S. Citizens: Please refer to our section on Security and Emergency Messages.

Emergencies: ACS never requires appointments for emergencies. Please click on our website page for more information regarding emergency situations.

Passport & Report of Birth Abroad Pickup: You will receive an email when your passport or report of birth abroad is ready. Regrettably, we are unable to send passports for delivery through the mail. Please bring your expired passport and fee receipt to collect your passport / report of birth on any Tuesday, Wednesday, or Thursday between the hours of 01:00 pm to 2:00 pm, except on U.S. and Pakistani holidays. Applicants age 16 and over must collect their own passports. For applicants under 16, either parent can collect the documents. No appointment is necessary for pickup.

American Citizen Services Call-In Times

Contact Number: 021-35275000

Monday – Friday (10:00 am – 12:00 pm)

During Ramadan

Monday – Friday (10:00 am – 11:00 am)

American Citizen Services staff are available to answer inquiries during the identified call-in times. American Citizen Services staff are not available for routine questions during other hours. Please note we are unable to answer any non-immigrant or immigrant visa questions. Please see the relevant contact information for visa-related inquiries on our website.

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian.  Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview.  Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

o   Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).

o   Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.

o   The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.

o   It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.

o   Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.

o   Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.

o   To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.

o   The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant.  Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee.  Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.

o   No attendee may coach or instruct applicants as to how to answer a consular officer’s question.

o   Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.  Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.

o   During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.

o   Attendees may take written notes, but may not otherwise record the appointment interviews.

o   Attendees may not engage in any other conduct that materially disrupts the appointment interview.  For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel.  Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.

Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview.  Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate.  It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview.  The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.